Pros and Cons of HaloITSM 2024 (2024)

Overview

What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface.…

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Learn from top reviewers

HaloITSM, so flexible that quickly adjusts to your business

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (1)

Pros and Cons of HaloITSM 2024 (2)

Pros and Cons of HaloITSM 2024 (3)

Pros and Cons of HaloITSM 2024 (4)

Pros and Cons of HaloITSM 2024 (5)

March 28, 2022

Vetted Review

A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of w...

Continue reading
Philippe Dudley

Manager - Engineering

Head of IT Service Delivery

TECNASA

Pros and Cons of HaloITSM 2024 (6)1 year of experience

Great tool, packed with functionality. Great support staff.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (7)

Pros and Cons of HaloITSM 2024 (8)

Pros and Cons of HaloITSM 2024 (9)

Pros and Cons of HaloITSM 2024 (10)

Pros and Cons of HaloITSM 2024 (11)

March 22, 2022

Vetted ReviewVerified User

HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Servi...

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Ashley Brown

Manager - Information Technology

IT Services Delivery Manager

Uniserve Group

Pros and Cons of HaloITSM 2024 (12)1 year of experience

Halo - Efficiently support and manage your business

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (13)

Pros and Cons of HaloITSM 2024 (14)

Pros and Cons of HaloITSM 2024 (15)

Pros and Cons of HaloITSM 2024 (16)

Pros and Cons of HaloITSM 2024 (17)

March 5, 2022

IncentivizedVetted ReviewVerified User

In our organisation, we use Halo as a ticketsystem, Knowledge Base, CMDB, Asset Management and Resource booking software. The ticketing and knowledgebase are the core function...

Continue reading
Isabelle Hufschmid

Technician - Information Technology

ICT Supporter

Berufsschule Lenzburg

Pros and Cons of HaloITSM 2024 (18)1 year of experience

Service Desk promise that delivers all that you ask for along with a few things you never knew you needed

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (19)

Pros and Cons of HaloITSM 2024 (20)

Pros and Cons of HaloITSM 2024 (21)

Pros and Cons of HaloITSM 2024 (22)

Pros and Cons of HaloITSM 2024 (23)

March 3, 2022

Vetted ReviewVerified User

As a company built on acquisitions, we had anumber of disparate solutions and teams that we wanted to bring together inone, easy use, and easy-to-customize solution that fit...

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Verified user

Manager

Pros and Cons of HaloITSM 2024 (24)8 years of experience

Excellent product; excellent value for money

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (25)

Pros and Cons of HaloITSM 2024 (26)

Pros and Cons of HaloITSM 2024 (27)

Pros and Cons of HaloITSM 2024 (28)

Pros and Cons of HaloITSM 2024 (29)

March 3, 2022

Vetted ReviewVerified User

We initially purchased HaloITSM to replace our previous SDMT. It was designed for use primarily to log and manage Service Desk tickets with a degree of asset management and ot...

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Richard Aylin

Manager - Information Technology

Analyst

Embark Group

Pros and Cons of HaloITSM 2024 (30)3 years of experience

Great, continuously improving product

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (31)

Pros and Cons of HaloITSM 2024 (32)

Pros and Cons of HaloITSM 2024 (33)

Pros and Cons of HaloITSM 2024 (34)

Pros and Cons of HaloITSM 2024 (35)

February 24, 2022

Vetted ReviewVerified User

We have recently rolled out HaloITSM to multiple areas of the business which has allowed us to create a central "hub" for all service issues and requests. Problem and change m...

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Verified user

Manager

Pros and Cons of HaloITSM 2024 (36)1 year of experience

Halo ITSM - Would not look anywhere else.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (37)

Pros and Cons of HaloITSM 2024 (38)

Pros and Cons of HaloITSM 2024 (39)

Pros and Cons of HaloITSM 2024 (40)

Pros and Cons of HaloITSM 2024 (41)

February 21, 2022

Vetted ReviewVerified User

One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is...

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Verified user

Professional

Pros and Cons of HaloITSM 2024 (42)5 years of experience

HaloITSM - An excellent product that's greatly helped our IT help desk functionality

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (43)

Pros and Cons of HaloITSM 2024 (44)

Pros and Cons of HaloITSM 2024 (45)

Pros and Cons of HaloITSM 2024 (46)

Pros and Cons of HaloITSM 2024 (47)

January 25, 2022

Vetted ReviewVerified User

We decided to use HaloITSM as our IT service desk software as we were impressed with the feature set, pricing, and the customisation. Initially we used it for ticketing/incide...

Continue reading
Mark Sawyer

Manager - Information Technology

Infrastructure Manager

Clarke Transport

Pros and Cons of HaloITSM 2024 (48)1 year of experience

Excellent system, great support and features, and value for money.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (49)

Pros and Cons of HaloITSM 2024 (50)

Pros and Cons of HaloITSM 2024 (51)

Pros and Cons of HaloITSM 2024 (52)

Pros and Cons of HaloITSM 2024 (53)

January 19, 2022

IncentivizedVetted ReviewVerified User

We use Halo for Incident, Change, and Asset Management. The original plan was for it to only be used by the IT Department to manage our Incident, Change, and Assets for intern...

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Verified user

Manager

Pros and Cons of HaloITSM 2024 (54)2 years of experience

HALO…Great Product With Great Features and Functionality!!

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (55)

Pros and Cons of HaloITSM 2024 (56)

Pros and Cons of HaloITSM 2024 (57)

Pros and Cons of HaloITSM 2024 (58)

Pros and Cons of HaloITSM 2024 (59)

January 17, 2022

Vetted ReviewVerified User

We use HALO for our IT Support Desk within the Trust. It works incredibly well and gives us a simple-to-use system that allows us to log and manage IT Support Calls efficientl...

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Verified user

Engineer

Pros and Cons of HaloITSM 2024 (60)3 years of experience

Excellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (61)

Pros and Cons of HaloITSM 2024 (62)

Pros and Cons of HaloITSM 2024 (63)

Pros and Cons of HaloITSM 2024 (64)

Pros and Cons of HaloITSM 2024 (65)

January 6, 2022

Vetted ReviewVerified User

We selected Halo ITSM as our service desk solution for our Central Services function (IT and Estates) at East Midlands Academy Trust in 2020, the simple, no nonsense licensing...

Continue reading
Daryl Unitt

Executive - Information Technology

Head of Shared Services

East Midlands Academy Trust

Pros and Cons of HaloITSM 2024 (66)1 year of experience

Halo ITSM best product in the market with value for money

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (67)

Pros and Cons of HaloITSM 2024 (68)

Pros and Cons of HaloITSM 2024 (69)

Pros and Cons of HaloITSM 2024 (70)

Pros and Cons of HaloITSM 2024 (71)

December 29, 2021

Vetted ReviewVerified User

We use Halo for all our ITSN solutions from Incident, Change, to Project Management. We started using it as a generic ticketing system, but have moved into other areas like: ...

Continue reading
Alan Sumner

Manager - Information Technology

Strategic Change Manager

Redcar & Cleveland Council

Pros and Cons of HaloITSM 2024 (72)2 years of experience

Pros and Cons of HaloITSM 2024 (73)

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

On Premise

$49

On Premise

per month per user

Cloud

$49

Cloud

per month per user

Entry-level set up fee?

  • Setup fee optional

For the latest information on pricing, visithttps://haloitsm.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month per user
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Product Demos

Scheduled Tickets | HaloITSM | SYS

YouTube

HaloITSM - Extended Tech Talk - What's new July 2022

YouTube

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.4

Avg 8.2

  • 8.6

    Organize and prioritize service tickets

    (12)

    Ratings

    Prioritize tickets to ensure most urgent are tackled first

  • 8.5

    Expert directory

    (8)

    Ratings

    Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

  • 8.7

    Service restoration

    (7)

    Ratings

    Impact assessment and automated fixes for common problems

  • 8.6

    Self-service tools

    (11)

    Ratings

    Repository of information documenting common issues and known resolutions which can be accessed directly by users

  • 8.6

    Subscription-based notifications

    (12)

    Ratings

    Users subscribe to notifications for ticket updates

  • 8.3

    ITSM collaboration and documentation

    (9)

    Ratings

    Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

  • 7.7

    ITSM reports and dashboards

    (12)

    Ratings

    Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9

Avg 8.2

  • 8

    Configuration mangement

    (7)

    Ratings

    Database for tracking and reporting all business assets

  • 7.7

    Asset management dashboard

    (7)

    Ratings

    Dashboard showing organization's software portfolio

  • 8

    Policy and contract enforcement

    (5)

    Ratings

    Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.8

Avg 8.4

  • 8.7

    Change requests repository

    (9)

    Ratings

    Single repository of all planned changes and releases

  • 8.7

    Change calendar

    (7)

    Ratings

    Calendar showing change schedule to stakeholders

  • 9

    Service-level management

    (8)

    Ratings

    Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Product Details

  • About
  • Integrations
  • Competitors
  • Tech Details
  • FAQs

What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps.

The vendor describes the following five differentiators:
1. Software tailored to the user's business (Customizable)
2. Value (All-Inclusive Service Desk Solution)
3. Suitable for organisations of all sizes and from any industry
4. Customer centric
5. Seamless migration process

HaloITSM Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

HaloITSM Screenshots

HaloITSM Videos

HaloITSM in a Nutshell

Workflows in HaloITSM

HaloITSM Integrations

  • Lansweeper
  • Jira Software
  • 3CX
  • Act! CRM
  • Bugzilla
  • Meta Business Suite
  • Kaseya Network Monitor, on Kaseya VSA
  • Kashflow
  • N-able MSP Manager
  • PagerDuty
  • PayPal Payments Pro
  • QuickBooks Desktop Pro
  • QuickBooks Online
  • Skype
  • Slack
  • Xero
  • Microsoft Entra ID
  • AnyDesk
  • TeamViewer
  • Sage 50cloud Accounting
  • Skype for Business, now part of Microsoft Teams
  • ConnectWise Automate
  • Microsoft Teams
  • Microsoft Dynamics 365
  • Microsoft Power BI
  • LogMeIn Rescue by GoTo
  • RingEX
  • Google Workspace
  • Zapier
  • Google Calendar
  • Datto RMM
  • Microsoft System Center Configuration Manager (SCCM)
  • Splunk
  • Office 365
  • Azure DevOps
  • Beyond Trust
  • Azure
  • ADFS
  • Orchestrator
  • Powershell
  • Outlook
  • Azure Automation
  • Cisco
  • twitter
  • GoIntegrator
  • Continuum
  • Ninja RMM
  • Act
  • Salesforce
  • Okta
  • Centrify
  • Varibill

HaloITSM Competitors

  • Freshservice
  • Cherwell Service Management (discontinued)
  • Hornbill Supportworks ITSM
  • ServiceNow IT Service Management
  • TOPdesk
  • Jira Service Management
  • Solarwinds Service Desk (formerly Samanage)

HaloITSM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Italian, Dutch, Mandarin and more.

Frequently Asked Questions

HaloITSM starts at $49.

Freshservice, Cherwell Service Management (discontinued), and Hornbill Supportworks ITSM are common alternatives for HaloITSM.

Reviewers rate Service-level management highest, with a score of 9.

The most common users of HaloITSM are from Mid-sized Companies (51-1,000 employees).

HaloITSM Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)40%
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Comparisons

View all alternatives

Compare with

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FreshserviceCompare
ServiceNow IT Service ManagementCompare
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Reviews and Ratings

(12)

Pros and Cons of HaloITSM 2024 (89)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?

Let us know!

  • Business Problems Solved
  • Pros
  • Cons

HaloITSM has been praised by users for its ability to meet their company and clients' expectations, transforming their workflows into intuitive and up-to-date processes. The platform encompasses various activities such as ticketing, knowledge base, CMDB, asset management, and resource booking software. Users have found the ticketing and knowledge base functions to be the core features of HaloITSM, allowing them to provide support to teachers and students through knowledge base articles and a ticketing system. The software also offers a booking service for hardware reservations, providing a convenient solution for users. HaloITSM has been used beyond ticketing, extending to areas such as problem management, project management, and report management, resulting in improved efficiency and time savings. It is highly regarded for its functionality, ease of use, and continuous development which make it a preferred choice over other systems in the market.

Efficient and Helpful Self-Service Portal: Many users have found the self-service portal to be efficient and helpful in resolving issues quickly. The portal allows customers to find solutions on their own, reducing the need for contacting customer support.

Seamless Integration of Various Apps: Several reviewers have appreciated the seamless integration of various apps within the system. This integration makes it easier for users to manage tasks and workflows efficiently by accessing all necessary tools from a single platform.

Effective Ticketing System: The ticketing system has received praise from multiple users for its effectiveness in managing and tracking incidents and requests. Additionally, users appreciate the ability to schedule tickets in advance, allowing for better planning and allocation of resources.

Cons:

  1. Lack of Integration with Other Platforms: Some users have mentioned that the integration with other platforms, such as ServiceNow, is lacking, which hinders their workflow and requires manual workarounds. They feel that more seamless integration would greatly improve their experience.
  2. Limited Software Licensing Options: Several reviewers have found the software licensing process to be limited and have expressed a desire for more options to better align with their organization's needs and budget. They believe that having more flexibility in licensing would be beneficial.
  3. Clunky Dashboards and Reporting Features: Many users have stated that some of the dashboards and reporting features are clunky and could benefit from improvements in terms of usability and customization. They find it difficult to navigate through the interface and suggest making these features more intuitive.

Reviews

(1-12 of 12)

Companies can't remove reviews or game the system. Here's why

HaloITSM, so flexible that quickly adjusts to your business

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (90)

Pros and Cons of HaloITSM 2024 (91)

Pros and Cons of HaloITSM 2024 (92)

Pros and Cons of HaloITSM 2024 (93)

Pros and Cons of HaloITSM 2024 (94)

March 28, 2022

PD

Philippe Dudley

Head of IT Service Delivery

TECNASA (Information Technology & Services, 501-1000 employees)

Vetted Review

Reseller

Pros and Cons of HaloITSM 2024 (95)

1

year

of experience

Pros and Cons
  • Faster resolutions

  • Self-service portal

  • Apps integration

  • Change Management

Great tool, packed with functionality. Great support staff.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (96)

Pros and Cons of HaloITSM 2024 (97)

Pros and Cons of HaloITSM 2024 (98)

Pros and Cons of HaloITSM 2024 (99)

Pros and Cons of HaloITSM 2024 (100)

March 22, 2022

AB

Ashley Brown

IT Services Delivery Manager

Uniserve Group (Transportation/Trucking/Railroad, 501-1000 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (101)

1

year

of experience

Pros and Cons
  • Incident/Request Management

  • Halo Support

  • Value for money

  • Consultant knowledge

  • Reporting

  • Integrations

Halo - Efficiently support and manage your business

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (102)

Pros and Cons of HaloITSM 2024 (103)

Pros and Cons of HaloITSM 2024 (104)

Pros and Cons of HaloITSM 2024 (105)

Pros and Cons of HaloITSM 2024 (106)

Incentivized

March 05, 2022

IH

Isabelle Hufschmid

ICT Supporter

Berufsschule Lenzburg (Higher Education, 51-200 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (107)

1

year

of experience

Pros and Cons
  • Ticketsystem

  • Resource booking

  • Support times (they get back to you for your questions within reasonable time)

  • Support quality

  • New feature releases

Service Desk promise that delivers all that you ask for along with a few things you never knew you needed

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (108)

Pros and Cons of HaloITSM 2024 (109)

Pros and Cons of HaloITSM 2024 (110)

Pros and Cons of HaloITSM 2024 (111)

Pros and Cons of HaloITSM 2024 (112)

March 03, 2022

Verified User

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (113)

8

years

of experience

Pros and Cons
  • Ticketing Structure

  • The ticketing structure (allowing us to add custom fields and tables) and the process are quick, clean, and easy to adapt to our changing needs. Change requests are processed within a few hours (complex ones take longer, purely for testing), however, the whole solution is geared to customization and the more you work with it the more you get out of it

  • SLA's

  • Detailed SLAs for each part of the business, with multiple tiers, time frames, reporting, and alerting options - a different config for every team configured with a few simple clicks

  • Time Management

  • Excellent granular reporting that lets you drill in, both from a business perspective as to how many hours are being spent on different activities and from a support perspective, where are your teams spending their team.

  • Reporting

  • Excellent set of customizable reports (hundreds of them) along with a reporting tool (For which a little SQL does go a long way) and for those fiddly reports, free support is only a call away.

  • Role Assignments

  • Simple role assignments that make updating changes to teams and departments the work of minutes rather than days. Easy to apply and each person can have multiple roles. Simple but powerful and very sleek.

Excellent product; excellent value for money

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (114)

Pros and Cons of HaloITSM 2024 (115)

Pros and Cons of HaloITSM 2024 (116)

Pros and Cons of HaloITSM 2024 (117)

Pros and Cons of HaloITSM 2024 (118)

March 03, 2022

RA

Richard Aylin

Analyst

Embark Group (Financial Services, 501-1000 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (119)

3

years

of experience

Pros and Cons
  • Ability to configure to tailor to your specific needs

  • Excellent integration with other sources (e.g. Active Directory, SCCM)

  • Easy to use interface

Great, continuously improving product

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (120)

Pros and Cons of HaloITSM 2024 (121)

Pros and Cons of HaloITSM 2024 (122)

Pros and Cons of HaloITSM 2024 (123)

Pros and Cons of HaloITSM 2024 (124)

February 24, 2022

Verified User

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (125)

1

year

of experience

Pros and Cons
  • API Integrations

  • Flexibility of functions

  • Easy to configure

  • User Friendly

Halo ITSM - Would not look anywhere else.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (126)

Pros and Cons of HaloITSM 2024 (127)

Pros and Cons of HaloITSM 2024 (128)

Pros and Cons of HaloITSM 2024 (129)

Pros and Cons of HaloITSM 2024 (130)

February 21, 2022

Verified User

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (131)

5

years

of experience

Pros and Cons
  • Easy to use

  • Simple to customise

  • Continually being developed, bring new features and integrations

HaloITSM - An excellent product that's greatly helped our IT help desk functionality

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (132)

Pros and Cons of HaloITSM 2024 (133)

Pros and Cons of HaloITSM 2024 (134)

Pros and Cons of HaloITSM 2024 (135)

Pros and Cons of HaloITSM 2024 (136)

January 25, 2022

MS

Mark Sawyer

Infrastructure Manager

Clarke Transport (Transportation/Trucking/Railroad, 201-500 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (137)

1

year

of experience

Pros and Cons
  • Good feature set

  • Simple to use but plenty of customisation

  • Pricing is simple

  • Plenty of new features being added.

Excellent system, great support and features, and value for money.

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (138)

Pros and Cons of HaloITSM 2024 (139)

Pros and Cons of HaloITSM 2024 (140)

Pros and Cons of HaloITSM 2024 (141)

Pros and Cons of HaloITSM 2024 (142)

Incentivized

January 19, 2022

Verified User

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (143)

2

years

of experience

Pros and Cons
  • Integrations - New integrations are added with each update.

  • Support - The support team is excellent. Queries are resolved quickly and thoroughly.

  • It's very easy to configure. When it was implemented we were amazed at how easy it was to set up a workflow in minutes rather than hours. It's highly customizable.

  • Training - When the system was implemented the consultant assigned to us essentially took us through everything while she configured it. Therefore the training we received was bespoke to our requirements.

  • A well-thought-out mobile app. You can do everything on the mobile version of the website (even configuration), but there is a very good app to go with it. The app has some limitations, but where they exist it opens up the mobile version.

HALO…Great Product With Great Features and Functionality!!

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (144)

Pros and Cons of HaloITSM 2024 (145)

Pros and Cons of HaloITSM 2024 (146)

Pros and Cons of HaloITSM 2024 (147)

Pros and Cons of HaloITSM 2024 (148)

January 17, 2022

Verified User

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (149)

3

years

of experience

Pros and Cons
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.

  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.

  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.

Excellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks

Rating: 9 out of 10

Pros and Cons of HaloITSM 2024 (150)

Pros and Cons of HaloITSM 2024 (151)

Pros and Cons of HaloITSM 2024 (152)

Pros and Cons of HaloITSM 2024 (153)

Pros and Cons of HaloITSM 2024 (154)

January 06, 2022

DU

Daryl Unitt

Head of Shared Services

East Midlands Academy Trust (Primary/Secondary Education, 501-1000 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (155)

1

year

of experience

Pros and Cons
  • Advice and Support provided by the Halo easy to access and of a high quality

  • Off the shelf dashboards and reports provide excellent information without the need to customise, build yourself or commission

  • Very easy to customise and develop the system in house to meet the needs of the organisation, I have an Estates Team and an IT Team using the same portal providing a one stop shop for the Trust's Central Services business unit

Halo ITSM best product in the market with value for money

Rating: 10 out of 10

Pros and Cons of HaloITSM 2024 (156)

Pros and Cons of HaloITSM 2024 (157)

Pros and Cons of HaloITSM 2024 (158)

Pros and Cons of HaloITSM 2024 (159)

Pros and Cons of HaloITSM 2024 (160)

December 29, 2021

AS

Alan Sumner

Strategic Change Manager

Redcar & Cleveland Council (Non-profit Organization Management, 5001-10,000 employees)

Vetted Review

Verified User

Pros and Cons of HaloITSM 2024 (161)

2

years

of experience

Pros and Cons
  • Report management- this provides the ability to produce reports in real time and has the ability to schedule reports to be emailed to individuals at a time that suits them.

  • Scheduling of tickets has proved positive as we can now schedule tickets to appear in teams' queues even 6 months [in] advance so important events aren't missed.

  • The ability to have a second Self-service portal has proved invaluable with our external customers and has reduced our email traffic dramatically.

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Pros and Cons of HaloITSM 2024 (2024)

FAQs

Is Halo Itsm good? ›

Halo ITSM is an outstanding, easy to use and effective system. It is cost effective, packed with useful features and comes with a lot of 'out-of-the box' features.

What does HaloITSM mean? ›

HaloITSM is a privately owned and run company that offers IT Service Management (ITSM) and Enterprise Service Management (ESM) software. It has been carefully developed since 1994, meaning that we have over 25 years of expertise in the industry.

How much does Halo ITSM cost? ›

HaloITSM offers trial/premium subscriptions with paid plans starting from $49.00/month. HaloITSM doesn't offer any free plans, but a trial that allows you to try the solution before opting for a paid subscription. No credit card is necessary to try HaloITSM.

Is Halo a good make? ›

Absolutely. Fresh score. Better than its detractors suggest without ever being quite as good as it should be, Halo succeeds as a TV show thanks in large part to its perfectly cast leading man and first-rate production values.

Which version of Halo is the best? ›

1. Halo: Reach. Halo: Reach represents the pinnacle of Bungie's tinkering with the Halo formula. The graphics still hold up thanks to strong art direction, the sense of movement is intoxicating, each weapon packs a mighty wallop, and the supremely paced campaign is easily the best story mode to come out of the series.

Is Halo Itsm SaaS? ›

An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface.

What is Halo software used for? ›

Halo offers modern and intuitive ITSM, PSA and CRM software that is used by 100,000+ people worldwide. We're committed to improving customer relationships and unlocking team productivity through digital workflows and automation.

What is the difference between service request and change request? ›

Service requests focus on fulfilling user needs or providing support, while change requests focus on adapting to changing requirements or improving existing solutions.

How much does the Halo app cost per month? ›

After your free membership period is complete, your Amazon Halo membership auto-renews at $3.99/month plus applicable tax. The fee for your membership may change at any time. To cancel your Amazon Halo membership, go to Your Memberships & Subscriptions.

Does Halo cost money? ›

It is free-to-play for anyone with a free Xbox account anywhere it is available. The store listings for Multiplayer and Campaign for Halo Infinite are separate. The free multiplayer is named "Halo Infinite" and the paid campaign is called “Halo Infinite (Campaign).”

What is Halo cost? ›

Generally, one Halo treatment costs $1500 for the face, and $2100 for the face, neck, and décolleté. A package of 2 for the face costs $2500, while a package of 3 for the face costs $3500. A package of 2 for the face, neck and décolleté costs $3500, while a package of 3 costs $4900.

Is Halo Laser the best? ›

HALO is the best option to reverse damage from years of sun exposure and premature aging. If you feel your skin is looking older than your age. this is the right treatment for you. The HALO laser targets the skin at a deeper level than MOXI.

Is Halo Branded Solutions a good company to work for? ›

Overall, 65% of employees would recommend working at HALO to a friend. This is based on 169 anonymously submitted reviews on Glassdoor. How do job seekers rate their interview experience at HALO? 58% of job seekers rate their interview experience at HALO as positive.

Why is Halo AI so good? ›

The Halo ai was also way ahead of it's time. Before Halo, npcs would rarely do things like taking cover, using grenades, attempting to evade, flanking, using vehicles when appropriate, etc. Halo ai is crazy sophisticated and it's still good even to this day. Few shooters can match it (keyword, shooters).

Is Halo 3 better than Infinite? ›

Halo 3 is an awesome game with nice graphics, sound, game play but it's far behind Halo Infinite, this halo that is considered by the fans the best halo of all time simply doesn't have basic mechanics like running, sliding, climbing, hooking and many mechanics and skills the Spartans do have as they have high mobility ...

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