HaloITSM Reviews & Ratings 2024 (2024)

Use Cases and Deployment Scope

A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of working into intuitive, up-to-the-minute workflows. Encompasses all of the activities involved in delivering IT to the business.

Pros and Cons

Likelihood to Recommend

The benefits reported are multiple. We highlight, first of all, it favors operational continuity easily by solving IT problems in limited times due to their clean interface on both sides which increases end-users productivity. The delivery of the customized reports allows us to analyze recurring events and make improvements for the proper functioning of the company.

Use Cases and Deployment Scope

HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Service assurance and cost tracking are very important to us and HaloITSM facilitate these for us.

Pros and Cons

Likelihood to Recommend

HaloITSM is a system that offers ITIL functionality but allows you to use only the parts relevant to your situation. Configuration is easy and made even easier with the knowledge of the consultants and support staff. A large number of standard integrations are included and the Halo API provides the ability to integrate with just about anything. The portal is simple to set up and provides many modification options.

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Use Cases and Deployment Scope

As a company built on acquisitions, we had anumber of disparate solutions and teams that we wanted to bring together inone, easy use, and easy-to-customize solution that fitted our business need,rather than trying to fit our business to the structure of the solution. We needed one solution for IT, HR, Purchase Ledger, and Customer Service that also integrated with existing solutions and was ITIL compliant.

Pros and Cons

Likelihood to Recommend

Well suited Any environment where your main concerns are speed of response, customization, adaptability, no hidden costs, and a smooth system that works the way you want it with minimal effort and a lot of free support on tap when you need it. Less Appropriate When you want something overpriced that looks pretty but takes 5 minutes to raise a single ticket, only gets updates quarterly, developments cost a fortune, licenses cost a fortune and your main concern is the Gartner report.

Use Cases and Deployment Scope

We initially purchased HaloITSM to replace our previous SDMT. It was designed for use primarily to log and manage Service Desk tickets with a degree of asset management and other core ITIL processes.

Pros and Cons

Likelihood to Recommend

The key benefit we have seen is that there is no limit on the number of configurations, categories, "action" buttons, imported assets, etc. Our previous system had limits on all of these and the price escalated significantly if we wanted a sensible number of options available to us.

Use Cases and Deployment Scope

We have recently rolled out HaloITSM to multiple areas of the business which has allowed us to create a central "hub" for all service issues and requests. Problem and change management is being used by our support services and has really allowed us to improve the management of issues and changes. The only downside to this product is [that] you cannot set tickets [to not] create new tickets on an email mailbox setup, it's an all or nothing checkbox.

Pros and Cons

Likelihood to Recommend

HaloITSM is well suited to all business requirements. We have areas from IT, facilities, finance, [and] fleet all using the system in different ways. [It] is customizable enough to be able to fulfill all individual departments' requirements.

Use Cases and Deployment Scope

One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is used around the world in multiple cultures and the feedback is always how easy it is to understand and start using. If I have ever had to log a support call with Halo the service is excellent and a quick resolution is found.

Pros and Cons

Likelihood to Recommend

Having used a few different products over their years they have always felt static or charged more money for extra customization. It feels like if Halo does not do it today make the suggestion and it will do it tomorrow.

Use Cases and Deployment Scope

We decided to use HaloITSM as our IT service desk software as we were impressed with the feature set, pricing, and the customisation. Initially we used it for ticketing/incident logging but over the year we have been using it we have now implemented the dashboard, asset management, authorisation workflows, front end portal/self-service portal, Project management, Contract management, Service level agreements and custom reporting. Halo has plenty of depth in the customisation across all feature sets, sometimes due to the number of options it can get confusing, but the Halo support team and onboarding team are always quick and happy to help. There is also a good amount of integration into other applications. We use integration into Lansweeper, Azure, PowerShell which gives us some level of automation and takes away manual processes. The pre created reports offer a lot of variety, custom reports can be written but you do need some SQL knowledge.

Pros and Cons

Likelihood to Recommend

It has helped us maintan SLA's with our users and suppliers due to the ability to create differnet SLA's depending on the ticket workflow. We've also used it to asset label our Infrastructure. This has given us a greater vision of where our devices are, who's it being used by and ability to see warranty information quickly. The project managment side can be a little tricky to overview, but Halo does release a lot of updates and are always happy to get product feedback and add suggestions to their development program.

Use Cases and Deployment Scope

We use Halo for Incident, Change, and Asset Management. The original plan was for it to only be used by the IT Department to manage our Incident, Change, and Assets for internal and external customers. However, due to the ease of configuration, we expanded the usage to include our Facilities Team. The system is now used for monitoring live services (alerting staff automatically) and service catalog quoting (allowing the tracking of quotation status' and electronic approvals). Regarding management of our ISO27001 accreditations, through some basic configurations, we now track our ISO actions and report progress using Halo. There are other various aspects of Halo that we will be implementing but haven't gotten around to doing yet.

Pros and Cons

Likelihood to Recommend

If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.

Use Cases and Deployment Scope

We use HALO for our IT Support Desk within the Trust. It works incredibly well and gives us a simple-to-use system that allows us to log and manage IT Support Calls efficiently and effectively. The functionality is very good and is always being developed which allows us to keep updating and improving our internal workflows and processes and to utilise the new functionality. We chose HALO over many different systems that were available on the market due to it being cloud-based and very simple to use. Also with the other modules available such as Change and Asset Management and also the Self Service Portal it was very appealing to us. HALO is going from strength to strength and we look forward to using it in the future.

Pros and Cons

Likelihood to Recommend

HALO is very much suited to the IT Support Desk environment and works very well. It offers all the functionality that is required to run a service plus much more. I can't really comment on the other modules yet as we haven't really fully utilised them, but hopefully will in the future.

Use Cases and Deployment Scope

We selected Halo ITSM as our service desk solution for our Central Services function (IT and Estates) at East Midlands Academy Trust in 2020, the simple, no nonsense licensing model being a major factor in the decision process. The system was initially implemented to provide an incident logging solution for the IT and Estates team across our seven academies however we have subsequently made use of the feature rich system to manage change requests for IT and Estates using the authorisation workflows. In the next phase we will be implementing the problem management and project management features natively within HaloITSM. The system is easy to customise and develop in house but the support provided by the Halo team is second to none when we have needed support and assistance along the way. The system provides excellent data relating to performance against service level agreements and performance enabling me to produce insightful and informative reports to the Trust's trustees and fellow executive team

Pros and Cons

Likelihood to Recommend

The licensing model works well for EMAT, it is licensed per agent and with that, you get everything no bolt on licenses or fees it can grow and my team grows and I also like that non-agents can approved changes in this case a Head Teacher or School Operations Manager can approve a school change however they do not require an Agent license to be an approver

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Halo account manage and servicedesk have been very helpfull and walked us through areas when we have been stuck. We have pushed the product to its limits at times and done tasks that our Halo consultant thought weren't possible. Halo [ITSM] is very flexible and configurable, you just need to explore the product.