Que
4.0 of 5 stars
Sep 04, 2024
Besides the counter host no one acknowledges you. Make a mess in your vehicle and leave ot for you to clean. Good job on completing the services I came in for
Mike
5.0 of 5 stars
Aug 29, 2024
I take guy was very courteous and patient
Eric A.
5.0 of 5 stars
Aug 27, 2024
The Service Technician solved a long going problem, with a single Test Drive. I went to numerous places & he saved me $. The Transmission was sticking in 2nd Gear. All I can say is, excellent Mechanic. Thank you.
RIFF-MAN
5.0 of 5 stars
Aug 14, 2024
The staff were very cordial & helpful . They got me in & out of there very fast I was very pleased with my visit
MichelleL
5.0 of 5 stars
Jun 20, 2024
Store manager very helpful and welcoming. Tech explained the details of repair and used precision in repairing the issue. The front of house staff greeted me outside upon arrival for my appointment.
Anonymous
5.0 of 5 stars
May 22, 2024
Great experience no wait parts availability and tech quality
Stanley p
5.0 of 5 stars
Apr 27, 2024
Daniel and Thomas
JackB
5.0 of 5 stars
Apr 27, 2024
Thomas was the first one to pick up the phone for me, got me in at the earliest convenience to me, walked through their entire process, and was the one who handed my keys back to me when everything was complete. He was extremely professional and his techs did great work with my Mazda. I will definitely be back to work with him and his team.
Robert Black
5.0 of 5 stars
Apr 24, 2024
Machanic handle problem in a timely and professional manner, thank you.
RIFF-MAN
5.0 of 5 stars
Apr 22, 2024
Guys got the job done with professional ethic.
Layla
1.0 of 5 stars
Apr 16, 2024
Have better mangers who don’t have stank attitudes
Ella N
5.0 of 5 stars
Apr 12, 2024
Thomas Harris was very professional and knowledgeable, answered all my questions
Cora. Do not take your care to midas
1.0 of 5 stars
Apr 12, 2024
Stop lying about services needed. Techs need to communicate. Greeter was just rude. It was the most horrible experience I've ever had trying to get a thermostat replaced. I'll never go back for any service
Anonymous
5.0 of 5 stars
Apr 04, 2024
Friendly customer service
Unjust Midas
2.0 of 5 stars
Apr 03, 2024
You need to let the customer know step by step what the price will be and do not repair anything until the customer agree to it. Also i didn't received a written out estimate on what it will cost until after the repair.. Very, very bad business. Not happy at all how things turned out. Now I have a very large bill I have to try to pay.
QT Bear
5.0 of 5 stars
Mar 22, 2024
Brandon Stapler went above and beyond to service me. Him and the staff was awesome and amazing! Thank you for your excellent customer service guys!
AB
4.0 of 5 stars
Mar 20, 2024
I was very satisfied with everything and everyone.
Crystal E
3.0 of 5 stars
Mar 08, 2024
Not pressure me to get things done that don't need to be done yet. And to have better security. There was a man who wasn't a customer loitering outside the store, begging for money and smoking drugs. No one said anything to him. I felt unsafe.
Gbaby
5.0 of 5 stars
Feb 24, 2024
Because it was over good service
MichelleL
5.0 of 5 stars
Feb 22, 2024
Friendly staff, competitive pricing, quality of work
Vanessa
5.0 of 5 stars
Feb 09, 2024
Good, prompt, and professional service.
KA
4.0 of 5 stars
Feb 06, 2024
The manager said he was giving me a coupon on the oil changed but I didn't see it on my receipt. He asked did I have a coupon I said "no" but he had one he would use. Do Midas take VA discount? I'm a veteran but forgot to asked.
Anonymous
4.0 of 5 stars
Feb 06, 2024
Restroom needed to be cleaned
Relle2004
5.0 of 5 stars
Feb 06, 2024
I was able to get my vehicle serviced immediately . I love how they use the high quality Valvoline synthetic oil
N Mignon
5.0 of 5 stars
Feb 05, 2024
After leaving the car was smoking. I took the car back and the technician immediately worked to resolve the problem. I appreciated them taking the time to resolve the issue.
Kk
1.0 of 5 stars
Jan 31, 2024
Told me that it was the catalytic conver. Turned out to the fuel pump. Now I've payed 2500 dollars for the wrong thing.
K Carter
5.0 of 5 stars
Jan 26, 2024
The only problem I had was when I was driving I did noticed they didn’t secure my hood. So that was the only problem that could’ve have turned out horribly
Bro Randall L White
4.0 of 5 stars
Jan 11, 2024
Nothing Just Because
satisfied
5.0 of 5 stars
Jan 06, 2024
ease, pricing and quick service were great. this was not my first visit to this Midas. I will most likely be returning.
Frank Hampton, Jr.
5.0 of 5 stars
Dec 29, 2023
They performed the service that I requested, even though I had not made an appointment...!!
Claudine N
5.0 of 5 stars
Dec 29, 2023
We went in for a brake fluid flush and they fit us in to do other repairs before closing which they didn’t have to do but did for us anyway and we appreciated them for doing so because it helped us a lot. They explained everything to us as well as showing us and were friendly. They were super cool also.
Scotch
5.0 of 5 stars
Dec 28, 2023
It looked a slow day, therefore I did not have to wait long at all. The technicians were very professional, knowledgeable, and thorough. The pricing was VERY good and I will definitely use that location in the future.
Papa G
5.0 of 5 stars
Dec 23, 2023
Very helpful explaining the things that I needed and did a good job
Beau M
5.0 of 5 stars
Dec 21, 2023
Professional
Aundria h
5.0 of 5 stars
Dec 19, 2023
Brandon was very helpful and the service was fast and efficient. The technician was fast and very polite. My oil change was fast and I’m happy with how my car is running.
Jorge sanchez
5.0 of 5 stars
Dec 16, 2023
Promt service, in and out by time I expect it. Very good
Michelle
5.0 of 5 stars
Dec 15, 2023
Friendly team members. Great turnaround time. Great service.
Kyle S
1.0 of 5 stars
Dec 05, 2023
Was told it was going to be 2700 dollars to fix my truck,then was told to come pick it up that it was fixed. Just to arrive and be to told that after all the work that now they think they have figured out the problem and now I was going to be charged more money to fix the original problem that I was already charged for.They had my truck for 9 days.and I was being told 3 different things were wrong 3 different times and every time the price was going up. This was the worst experience I've ever encountered with someone working on my vehicle!!!!!
Wendolyn williams
3.0 of 5 stars
Nov 30, 2023
If you're not going to honor the groupon (full inspection) dont have it in writing. Second. if i needed a coupon, I'm not trying to pay more than that. Third don't pressure people to get additional service.I just wanted a simple oil change. nothing xtra. Please.
Barry G
5.0 of 5 stars
Nov 25, 2023
I was actually traveling on my way to South Carolina and the engine light came out so I pulled into Midas to see if they can do a diagnostic and just before the hot engine light came on so when I took it in, they were able to get me in right away But the job took two days because the diagnostic showed at least three or four things that were wrong with the car I’d like that their best technician worked on my car the whole time and he did a fantastic job. The manager and system manager were very attentive. I could’ve used a little bit more communication I’d like that their best technician worked on my car the whole time and he did a fantastic job. The manager and system manager were very attentive. I could’ve used a little bit more communication through the process.
Wanda J
5.0 of 5 stars
Nov 21, 2023
Because my vehicle was taken in at my appointed time & an overall check was done expeditiously. Not much wait time. I like the manager explained the recommendations for future service. They honored the Groupon which saved me money.
Anonymous
4.0 of 5 stars
Nov 20, 2023
It took almost 2 hours for the oil change, and I watched as the guys were standing around talking right by my vehicle for more than 8 to 10 minutes a time not doing anything
Bill Melton
5.0 of 5 stars
Nov 18, 2023
Associates were beyond wonderful. Will recommend to anyone
JEANNE D
5.0 of 5 stars
Nov 18, 2023
I was given pricing upfront with no hidden fees. The customer service was a great experience in car repair service. My car was finished before the time estimated.
Karl S
5.0 of 5 stars
Nov 17, 2023
I was seen without an appointment for brake inspection.
Kia B
5.0 of 5 stars
Nov 16, 2023
Brandon is always great....but this visit I will never forget. He was very helpful...more than usual. Im a returning customer and will always recommend people to go to that location.
Marsha L
2.0 of 5 stars
Nov 11, 2023
Do not recommend services if it is not needed. If you do, please make sure that service was completed recently at the same shop. This means the work was not good.
Complacent1
1.0 of 5 stars
Nov 10, 2023
Stop using Groupon...If I purchase a deal on Groupon I should not still get charged at the Midas shop.
RIFFMAN
5.0 of 5 stars
Oct 31, 2023
fast quality service Ith a smile !
Adele P
5.0 of 5 stars
Oct 14, 2023
The associates are friendly, they know the products and they get you in and out. Close to home
Catjones
5.0 of 5 stars
Sep 30, 2023
Brandon is always helpful
Joker
5.0 of 5 stars
Sep 27, 2023
The job was well done and I'm will be honored to tell others about the service and the kindness off the workers there .
Aaron Anaconda
5.0 of 5 stars
Sep 23, 2023
Great customer service. In and out no complaints
Sylvia Blu
5.0 of 5 stars
Sep 23, 2023
scheduling was great, time in the waiting room was minimal, price was awesome!!
Bossman
1.0 of 5 stars
Sep 19, 2023
From what I here it's always like that. Bad customer service. I won't go there anymore.
BevJ
2.0 of 5 stars
Sep 16, 2023
Be upfront during check in with the price estimate so that if I wanted to take my car somewhere else, I could…. Not have me waiting for about 2 hours and come back with updated pricing
Lee
4.0 of 5 stars
Sep 15, 2023
Noise still coming from under my car.
HCC
4.0 of 5 stars
Sep 13, 2023
The bathroom sink has been broken since at least March 2023. It's now September. There's no way to wash hands after using the bathroom. It's super gross.
Louise
5.0 of 5 stars
Sep 11, 2023
The in and service and the explaination of the work was done on my car
Sharon
5.0 of 5 stars
Sep 07, 2023
Everyone was knowledgeable and professional
Anonymous
5.0 of 5 stars
Aug 31, 2023
Because of the availability and friendly service and make sure that everything would explained to me so that I would feel like. I was being treated fairly
Lyn B
5.0 of 5 stars
Aug 11, 2023
Excellent customer service and communication. Service to my vehicle was exactly as explained and performance. He also explained what and when I needed to return for other service. I like and trust this dealer and its workmanship.
Tim
5.0 of 5 stars
Aug 11, 2023
Groupon pricing, service and professionalism.
Nicole A
1.0 of 5 stars
Aug 09, 2023
Hire better people
Georgia
4.0 of 5 stars
Jul 20, 2023
Great Costumer Service
TiaraD
5.0 of 5 stars
Jul 14, 2023
Everything was communicated before they did anything. The prices were commun6 and I was given options. Everything that needed to be done was explained in detail.
Sara a
3.0 of 5 stars
Jul 14, 2023
Let me know earlier if you don't have the filter and are waiting for it instead of me. Wondering why it took 40 minutes for you to take my car back past my appointment time. Plus the additional one hour wait
Mrz. T
1.0 of 5 stars
Jul 12, 2023
I WILL NOT BE BACK
Monica Navarro
5.0 of 5 stars
Jul 10, 2023
Excellent visionary service. Brandon and David were truly great with identifying an issue and creatively fixing it without expecting a dime in return. Super friendly and professional.
BC
5.0 of 5 stars
Jun 30, 2023
Brandon was very helpful with the assistance of my tire problem, found it to be a separated tire, gave me a good price on the tire and was very quickly taken care of! Will definitely come back again for any further repairs
Robert R
4.0 of 5 stars
Jun 24, 2023
It took too long to do the work and I think I still might have problems and I believe the cost of the work was a lil to much
Lynch
1.0 of 5 stars
Jun 21, 2023
I brought my car in for an oil change. When I picked it up it cut off at the light down the street from Midas. I had to have it towed back after multiple attempts for the associates to get it running. I was told that a battery was needed. When I called to see if it was ready I was told that they would call me back. After I hadn’t heard from them the next day I called and was told they replaced the battery and my engine was knocking. It was NOT knocking prior to me dropping it off. And was not noted on the paperwork. When I picked it up it was so loud I went next door to another shop and found out the engine was blown! That is unacceptable.
Rita Kennedy
4.0 of 5 stars
Jun 21, 2023
I had an appointment and had to wait an hour and a half before they got to my vehicle.
Rose
5.0 of 5 stars
Jun 16, 2023
Brandon was a sweetheart. He explained everything throughout my time there. Also I believe the mans name is David who was doing my oil change he was funny and nice.
over priced Muffler
1.0 of 5 stars
Jun 13, 2023
Lower your prices there is no way you should charge this much just because you can. Unreasonable and not worth it at all
bridgett
1.0 of 5 stars
Jun 13, 2023
Literally everything. disorganized shop, dirty, lack of communication, and unintelligent staff all at one location. They couldnt figure out how to open the simple hood on my car and ended up breaking it
A mc
5.0 of 5 stars
Jun 06, 2023
They checked everything they and found the problem and told me where to go.
T.S.
1.0 of 5 stars
Jun 01, 2023
Train staff on customer service and business integrity. Brandon was very rude and dishonest and not very helpful to multiple customers. The current staff has very unethical business practices. After declining services due to poor customer service, I was told that I “do not matter” and was told to leave. This was the absolute worst experience I have ever had doing business. I will NEVER return here & will be sure none of my friends & family do business here due to this interaction.
Matt K
4.0 of 5 stars
May 30, 2023
Just an average experience. Nothing to complain about but nothing to write home about. It was just a typical service.
Trav D
1.0 of 5 stars
May 27, 2023
Refund me my money and install the right oil in my car at a different location
Antonio Johnson
5.0 of 5 stars
May 26, 2023
They were honest and very knowledgeable, great customer service.
Tony W
2.0 of 5 stars
May 24, 2023
Stick to schedule when customer has a appointment
SistaUnhappy
1.0 of 5 stars
May 20, 2023
If you don’t want to use Groupon because they take along time to pay you all you shouldn’t list with them, 2. I had to pay more for a quart and a half of oil than I did my original Groupon. I was not charged correctly and the associate swore he was right. But if I only pay overage and disposal fees I should have paid around 13 extra dollars not 36! I will never use Midas or Groupon again horrible experience
Kim M
4.0 of 5 stars
May 18, 2023
My mom’s car needed tires and the staff took care of everything I needed in a timely manner.
Elijah Pittman
1.0 of 5 stars
May 16, 2023
Stop letting workers scam customer to make money not only did I have that problem but someone else was there for the same problem and no one will own up to what they did and try to charge customer
GFlow
5.0 of 5 stars
May 01, 2023
The service was excellent,and the workers were friendly and very knowledgeable of what was going on with my car ,I have a trip coming up and the mechanic said for me to stop by to have my car check to may sure it was in Good condition to drive,I love they were very concerned about my safety,.Midas is now my go to for any service I need for my car, I trust and believe that they will take care of me and my car, thank you so much very much.
Lucas b
5.0 of 5 stars
Apr 29, 2023
They were very helpful in taking their time in diagnosing my car’s problems but a little eager in getting a quote for that in my hands even though I came in for one thing
Jorge
1.0 of 5 stars
Apr 22, 2023
Prices, i spoke clearly to advisor. Told noise brakes was doing. Brake pedal smosh sound like sponge. They charge me 840.00 and still have the smosh sound on brakes.
Mark B
3.0 of 5 stars
Apr 21, 2023
I did.not think the upcharge of over $27 for an extra quart of oil plus disposal fees were fair after using Groupon
C.T.
4.0 of 5 stars
Apr 19, 2023
I feel that the price for the battery was extremely high.
LH
5.0 of 5 stars
Apr 11, 2023
The team was kind and the service was perfect
Phil R
5.0 of 5 stars
Apr 08, 2023
I really liked Daniel a lot
Big Mob 2086
4.0 of 5 stars
Mar 25, 2023
One mechanic was about to cost me way more money than required
Joanne L
2.0 of 5 stars
Mar 09, 2023
was there two hours after the appointment
Ms Fae C.
5.0 of 5 stars
Feb 22, 2023
Good Customer Service
Omar
5.0 of 5 stars
Feb 17, 2023
Fui para hacer el cambio de aceite y filtro al carro y fue muy satisfactoria la visita
Marcus
2.0 of 5 stars
Feb 17, 2023
Be upfront on pricing, I had a coupon and was recommended a different type of oil. Price was or revealed until paperwork was printed out. High pressure sales situation is not okay.
Cacti T.
5.0 of 5 stars
Feb 17, 2023
I came in early without an appointment. I told them what the problem was and was told how long it would take to fix the problem. I was out at approximately the same time as I was told.
CJ_Eckert
5.0 of 5 stars
Feb 15, 2023
Daniel was great, and keep me informed during the whole service. I didn't get the mechanic name but he was kind and really care about giving the best service.
Robert S
5.0 of 5 stars
Feb 11, 2023
Daniel Stapler is going to best managers I’ve ever cross in a retail setting. The employees were very knowledgeable.
Tim
5.0 of 5 stars
Jan 11, 2023
fast service
Lisa
2.0 of 5 stars
Jan 10, 2023
More timely manner. When doing tire service, check air in all tires and fill accordingly.
New vbb
5.0 of 5 stars
Jan 05, 2023
Daniel and Brandon were very helpful in getting my truck in for the oil leaks told me what was wrong and what I needed today and what could wait.
John B
2.0 of 5 stars
Jan 03, 2023
Advise the customer if additional time will be needed to complete the service if parts need to be ordered
Dan
5.0 of 5 stars
Dec 12, 2022
Good customer service
LB
4.0 of 5 stars
Dec 06, 2022
Didn't have a problem
Marvin C
5.0 of 5 stars
Dec 02, 2022
The communication between me and the associated Daniel though the whole process
Anonymous
1.0 of 5 stars
Nov 22, 2022
Better pricing of labor rates for a leaking valve stem,7.99 for a valve stem replacement over 40$ for labor!!!!!!
Relative of previous manager
2.0 of 5 stars
Nov 19, 2022
On Saturday I went in for Road Trip Service and tire icon light on dashboard panel. After completion of service, tire icon light still on. Was told light would go off after driving vehicle. Road Trip planned for Monday. Upon driving Sat&Sun light still on. Necessary to make alternative driving plans for holiday travel. Not a happy camper.
Anonymous
2.0 of 5 stars
Nov 11, 2022
I thought the job would be completed in 30 minutes but they didn’t have the oil filter and the process was over 90 minutes
Bridgette F
5.0 of 5 stars
Oct 31, 2022
Recommended by my brother.
That guy
5.0 of 5 stars
Oct 27, 2022
I got my oil change. Charged more than I feel it should cost though.
Connie P
5.0 of 5 stars
Oct 26, 2022
Only repair shop in my area to repair exhausts and the manager was very great and helpful and the mechanic did a real great job with repiring my exhaust problem with my vehicle!
Yea
1.0 of 5 stars
Oct 25, 2022
Don't offer Groupon services saying it will pay for it all only to still charge almost $20 for service. Don't tell people it will take an hour for a simple oil change let alone let it take almost 2 hours like mine did. Don't leave grease all over peoples cars. take the old mileage sticker off instead of putting the new one on top of the old one (it takes 2 seconds).
Clarkrrt
1.0 of 5 stars
Oct 22, 2022
Your ad for oil change on Groupon is misleading. I didn’t expect to pay more than all other places for an oil change. I shouldn’t have to pay $50 after an $80Discount. That’s unacceptable. It wasn’t explained.
Irma
5.0 of 5 stars
Oct 21, 2022
Price and overall visit were satisfying
jespfs51
4.0 of 5 stars
Oct 14, 2022
Seemed a bit pricey
Cynthia
5.0 of 5 stars
Oct 12, 2022
Loved the support service from this location
Teddybar
5.0 of 5 stars
Oct 06, 2022
Very good seven
Billy B.
2.0 of 5 stars
Oct 06, 2022
The Oil change price wasnt affordable.
Fred
1.0 of 5 stars
Oct 03, 2022
I scheduled my appointment online and never. Received a confirmation for the appointment so I called the store and the guy told me to come in at 2:30 and he would get me on and out. I arrived at 2:15 and wasn’t able to speak to anyone to check in my car until 3:15 because they were dealing with disgruntle customers which is understandable. But then when the technician began working on my car he would take a smoke break between each step and took forever to finish my car. There was one point in my visit where he was doing my tire rotation and I have locking lug nuts it took him 30 mins just to come ask me for my lug nut tool then after he took my tires off my car just sat on the lift for at least an hour while he just sat and did nothing at all I was at the location from 2:15 to 5:00 for an oil change and tire rotation absolutely ridiculous
Lael b
5.0 of 5 stars
Sep 24, 2022
Staff was friendly and helpful explained everything that was going on just an overall great experience
Ms. Johnson
5.0 of 5 stars
Sep 08, 2022
Because I knew I had a screw in one tire but they inform me that I had another one in another tire and with that this saved me time.
M.McClendon
5.0 of 5 stars
Sep 07, 2022
Fast service, the way they explained the problem's that going on with My Vehicle, and what I need to fix.
Tammie
5.0 of 5 stars
Sep 02, 2022
I came the day before and it was closing time I asked if they could fit me in for the next day and gave them a time that i needed to be out by and they got me out before the time and was very attentive this will be my midas store from now on I appreciate them
shanay
1.0 of 5 stars
Sep 02, 2022
Stop getting over on people STOP OVERCHARGING PEOPLE WHEN YALL DONT COMPLETE A SERVICE….WITH ALL OIL CHANGES EVERYTHING SUPPRO BE TOPPED OFF
Mrs 280
5.0 of 5 stars
Aug 25, 2022
Daniel’s customer service was excellent
Beary
5.0 of 5 stars
Aug 24, 2022
I scheduled my appointment for 3:00pm. I checked in and was told they were running behnd. I got out a little before 5:00pm just in time for rush out traffic and the rain.
Scott E
5.0 of 5 stars
Aug 20, 2022
Because I dropped my truck off and everything was explained to me in detail, the price was affordable and they was done in 45 mins.
JD Polk
1.0 of 5 stars
Aug 19, 2022
Bought coupon on Groupon paid for it for oil change in my opinion turned out to just be fraud because I just couldn’t accept it they don’t have an ability to scan it so remove Midas from Groupon or get a scanner for that store on Lem Turner Blvd., Jacksonville, FL
Stef
4.0 of 5 stars
Aug 19, 2022
Was told one thing was wrong with my car and it was not what was told to me
tony dd
4.0 of 5 stars
Aug 19, 2022
Very high price for parts and labor. Labor was $437.98 for 1.6 hrs. labor.
S. Johnson
5.0 of 5 stars
Aug 18, 2022
Daniel was great. I had a rough day and his kindness and personality made my day better. I really appreciate him and the lady that assisted us in getting the oil changed on my mom’s car.
Olivia M
5.0 of 5 stars
Aug 12, 2022
I had issues with my cooling fan and needed and oil change as well. I had to wait just a little bit to check my car in, but I understand with it being short staff. Every employee greeted me, and they were so friendly. I had more done to my vehicle than what I was anticipating but they were detailed about the process and explained the price throughly. They had my car fixed in just a few short hours
sistahdeb
5.0 of 5 stars
Aug 09, 2022
the location was easy to find and the associate was very friendly he let me know when they started on my car and when it was finished everything was great and I will be going back again I will let friends and family know about the service and recommend this location for their service needs
Cassandra H
5.0 of 5 stars
Jul 30, 2022
I was greeted with a smile and although I was a walk in and told my wait may be lengthy due to scheduled appointments, my wait wasn't long at all and I was informed on what needed to be done with my car.
anthonyngibbs
5.0 of 5 stars
Jul 30, 2022
Service was great employees were help and knowledgeable
DeAngelo
5.0 of 5 stars
Jul 26, 2022
Service was excellent.
Gloria h.
1.0 of 5 stars
Jul 16, 2022
Be honest with the customers
Happy and satisfied grand mother
5.0 of 5 stars
Jul 15, 2022
Communication was doneVery comfortable on leaving my carIncluding me on what had happened and how they can fix itHappy staff made me feel happy when I was stress out
Anonymous
5.0 of 5 stars
Jun 25, 2022
Accommodated my appointment, got done in a timely matter
Eugene M.
2.0 of 5 stars
Jun 13, 2022
I took truck in for brake work had it done ,after a few weeks heard metal on metal sounds again took back in ,needed need master cylinder and something else can't remember spent over $1600 on those 2 visits and of today still hearing metal on metal when i apply the brakes.
Kevin B.
5.0 of 5 stars
Jun 11, 2022
Friendly, good work, and good communication.
Gary McDaniel
5.0 of 5 stars
Jun 08, 2022
Very friendly and fast service. While I was waiting he referred a nice salad shop down the road. Just overall customer service was great.
Keisha B.
5.0 of 5 stars
Jun 04, 2022
Andrew is an awesome person. He gives me the information and we are able to enjoy a few laughs. Staff on Saturday 6/3/22 was AMAZING!
sheila
1.0 of 5 stars
May 28, 2022
Your prices are WAY WAY too high
Monet Lynn Rae
4.0 of 5 stars
May 21, 2022
The men on Lem Turner location are very nice and fast love it ❤️
Shaun
1.0 of 5 stars
May 13, 2022
Stop lying about prices on the phone and when you go in it’s something else. Also they didn’t put things back on my car like it was supposed to be. Never again will I go or recommend anyone else to go.
Ruben F
5.0 of 5 stars
May 11, 2022
Extremely fast and oil change was completed very well no issues at all. Mechanics were very friendly.
Melren6350
5.0 of 5 stars
May 09, 2022
All around great experience
Anonymous
5.0 of 5 stars
Apr 29, 2022
Andrew was very helpful and friendly. The whole crew was very polite and professional as well. They seemed to work extremely efficiently and finished my vehicle in a timely manner. Highly satisfied and will return soon for my next service
Tiffany J
4.0 of 5 stars
Apr 22, 2022
Friendly staff, fair price, and efficient service
MikeFresh
4.0 of 5 stars
Apr 22, 2022
There’s always room for improvement
Anonymous
5.0 of 5 stars
Apr 22, 2022
Customer service was excellent, wait time wasn't long
Anonymous
5.0 of 5 stars
Apr 14, 2022
The staff was helpful and knowledgeable. They did not try and sell me anything I didn't need.
Yvonne S.
4.0 of 5 stars
Apr 04, 2022
Service Experts were adequate Did not complete job...electronic reminder is still on
Terri A
5.0 of 5 stars
Apr 02, 2022
Very efficient and effective and professional
Mrs Alexander
5.0 of 5 stars
Mar 29, 2022
The communication and the associates was very nice to all the customers
YPS
5.0 of 5 stars
Mar 28, 2022
N0 One turned off the notice oil change needed
Stacy A.
4.0 of 5 stars
Mar 26, 2022
This location did very good work and provided car care education regarding tires for my Mercedes.
Daniel T.
5.0 of 5 stars
Mar 14, 2022
Excellent service
Donna T.
5.0 of 5 stars
Mar 10, 2022
My oil change was scheduled and honored for that time. It went really fast and I was offered the best rate and service!!
Ron D
5.0 of 5 stars
Mar 08, 2022
The technician explained why I didn’t need to replace my brake pads now
Wanda
5.0 of 5 stars
Mar 07, 2022
Friendly, fast
Mark S.
5.0 of 5 stars
Mar 06, 2022
We were traveling from Massachusetts when one of our brakes started grinding. We stopped at a car dealership in another state and they couldn?t get the parts for 4 days. We continued on to Midas in Jacksonville where they took care of us! They were able
Chan
5.0 of 5 stars
Mar 03, 2022
The promptness of service was great and having an appointment made the beginning of service seamless.
AJONES
5.0 of 5 stars
Mar 01, 2022
CUSTOMER SERVICE WAS EXCELLENTEMPLOYEES WERE VERY THOROUGH WITH THE EXPLANATIONS OF SERVICES NEEDEDMY CAR WAS RETURNED CLEAN
MarkS
5.0 of 5 stars
Mar 01, 2022
Manager was very helpful in getting us back on the road
S. Williams
5.0 of 5 stars
Feb 26, 2022
Everyone was so friendly and helpful at my visit. I most definitely will be back
Charlesetta J-B
5.0 of 5 stars
Feb 25, 2022
Midas employees were extraordinarily successful at their jobs and service.
Jacquelyn H.
1.0 of 5 stars
Feb 24, 2022
I had my oil change back in November 2021 through Groupon for both for my cars. But when I brought my Nissan Altima 2013 I noticed afterward in my driveway that I had spots of oil so as the weeks went on the oil got more and more and more so I took my car
Jason Z.
5.0 of 5 stars
Feb 23, 2022
Awesome service! Friendly staff
Lorrie B.
5.0 of 5 stars
Feb 20, 2022
I went there early one morning because the heat in my truck wasn?t working. They took care of it promptly and thankfully it was just low on coolant and they couldn?t find any leaks. They told me to bring it back in a few weeks if it happens again and th
Joann J.
5.0 of 5 stars
Feb 09, 2022
They had me in and out without an appointment for a synthetic oil change for less money and time than my car dealership. The whole atmosphere was clean and professional. THANK Y'ALL!!!!!!
Brianna H.
5.0 of 5 stars
Feb 05, 2022
The oil change was quick but efficient and they were very informative about what other help i might need. I will definitely be coming back here.
Alether M.
5.0 of 5 stars
Jan 18, 2022
"I found everyone to be helpful, but Andrew was the best. "
Diane D.
4.0 of 5 stars
Jan 13, 2022
I had an appointment thank goodness because they were short handed and were not taking just anyone. They did a great job. I was very pleased.
Alvin R.
3.0 of 5 stars
Jan 12, 2022
Everything when well thanks for the service
James S.
5.0 of 5 stars
Nov 23, 2021
Good customer service good ppl
Mo M.
5.0 of 5 stars
Nov 06, 2021
I received excellent service. The staff was kind and helpful. They took time to explain and answer all my questions/concerns. I was able to get in and out without any issues. Overall experience was superb ??.
Dana W.
5.0 of 5 stars
Nov 05, 2021
The customer service was excellent
PeTika T.
5.0 of 5 stars
Oct 09, 2021
Enjoyed talking to the friendly staff.
Ed K.
5.0 of 5 stars
Oct 08, 2021
"One afternoon in mid-September, we were towing a 25' RV, traveling up Rt 95 heading to vacation on Tybee Island when my F-150 suddenly lost power. We managed to coast off the next exit and find a empty parking lot to stop. The truck would run but as soon a"
Kristina B.
5.0 of 5 stars
Oct 01, 2021
Midas has a friendly customer oriented staff. Immediately makes you feel comfortable upon entry. ??
Quenthion W.
5.0 of 5 stars
Sep 28, 2021
Great service
Jackeya D.
5.0 of 5 stars
Sep 24, 2021
Thanks for the Wonderful service
Jonisha T.
5.0 of 5 stars
Sep 22, 2021
I have a appt this morning Mr robert squeeezed me in so i can get to my doc appt on time
Ladaisha W.
5.0 of 5 stars
Sep 20, 2021
Very kind and informative. Let me know what I needed and didn?t need
Jonathan M.
5.0 of 5 stars
Sep 18, 2021
Beat place ever good customer service
Charles M.
5.0 of 5 stars
Sep 17, 2021
Great customer Service.
Carol S.
5.0 of 5 stars
Sep 14, 2021
"I walked in without an appointment and was greeted professionally. Not only was I provided service in a reasonable time, the price was affordable. I would recommend this shop to anyone that need service on their vehicle."
Sharon D.
5.0 of 5 stars
Sep 13, 2021
"Very good services,and the staffs are very professional.I would recommend friends and family."
James S.
5.0 of 5 stars
Sep 11, 2021
Good job nice ppl
Cheyenne D.
5.0 of 5 stars
Sep 08, 2021
Had oil change and tire rotation. Couldn't ask for better service. The manager Robert was very helpful and understanding. I'll definitely recommend
Donnie S.
5.0 of 5 stars
Sep 08, 2021
I would give this a five 5 star review
Jimmie R.
5.0 of 5 stars
Aug 31, 2021
They are always so nice and get the job done in a timely manner
latarsha R.
3.0 of 5 stars
Jun 15, 2021
"I went in for a basic oil change, was not advised of my options of varies oil change prices. Such as basic and or high mileage. I am unsure if it comes with rotate of tires. I was advised that i need tire rods the price is too high so i will find some wher"
Jimmie R.
5.0 of 5 stars
Apr 17, 2021
Excellent service and an exceptional staff
Sharon W.
5.0 of 5 stars
Jan 02, 2021
I went to Midas and the manager along with the employee even thought i didn't deal with them directly ever one were very polite and service was quick i love that kind of service great job.
anonymous
5.0 of 5 stars
Oct 02, 2020
Great service ---fast and efficient. Recommend!!!
anonymous
5.0 of 5 stars
Jul 12, 2020
Great work very informative
anonymous
5.0 of 5 stars
Jun 21, 2020
The service was excellent
Latasha R.
1.0 of 5 stars
Jun 02, 2020
My experience was horrible. Bathroom was filthy and needed deep cleaning. They guy whom did my oil change was in parking lot cussing a police officer out. What about I have no clue. Manager did ask the employee to calm down but that didn?t work. Lobby is n
Cheryl B.
5.0 of 5 stars
May 30, 2020
Quick and efficient
anonymous
5.0 of 5 stars
Apr 24, 2020
Great place. Mechanics do their job and move things right along. Office managers Darryl and Steve are helpful and keep you up to date on time of when your service will be completedRecommend!!!!
Nakia B.
5.0 of 5 stars
Apr 21, 2020
The service I received at this location was absolutely fantastic and thorough. I do plan to make this location my go to for auto needs I may have in the future. The manager was absolutely top notch. He treated every customer (I was watching lol) with a smi
Cawana M.
2.0 of 5 stars
Feb 02, 2020
"I had a high mile oil change done 1/29. On 1/31 I had my water pump replaced and was informed that the oil filter had NOT been changed, also I had an oil leak. Midas informed me about tires, air filters and battery needed but NOT an oil leak..."
anonymous
5.0 of 5 stars
Jan 31, 2020
Everything turned out fine. Service was excellent and swift.
Jimmie R.
5.0 of 5 stars
Dec 11, 2019
"Mrs Diane, Mr Jim, and both machanics are THE BEST in customer service and professionalism. Quality service that I can always trust. Thank you Midas"
Sandra K.
5.0 of 5 stars
Nov 06, 2019
Great job
Andrea S.
5.0 of 5 stars
Nov 01, 2019
"I was referred by my daughter to the Lem Turner location, I was very glad I was at the time. I spoke to Ms Diane who has such patience, absolutely gorgeous smile and awesome customer service. She explains everything to you to assist with you car needs will"
Anthony P.
4.0 of 5 stars
Oct 20, 2019
The team has performed another great job for me I appreciate it when I come there that everyone is so helpful and so nice this team does such a thorough job looking over my vehicles that I will be coming thank you for everything you've done keep up the gre
Norman E.
1.0 of 5 stars
Sep 27, 2019
I have been trusting midas for years with my vehicles as I am no longer able to do the service myself. In April we had an a/c problem with the traverse. Midas advised it was a worn compressor so we had them replace it. The next day no air again. They said
Johnnetta S.
5.0 of 5 stars
Aug 10, 2019
Service was fast and employees were friendly
Adrian W.
5.0 of 5 stars
Jul 31, 2019
Always a great JOB. Thanks you for your support.
Gary K.
5.0 of 5 stars
Jul 08, 2019
My family has done business at this location for years. Jim and Diane are always willing to go the extra miles and take ownership of all the customers and any incidents that may happen.Thank guys
anonymous
5.0 of 5 stars
May 30, 2019
Great customer service fast and friendly I was giving a free oil change from a previous visit finally went and two months later and was able to receive it with no problems i love this place
Kathy C.
5.0 of 5 stars
May 29, 2019
"The staff there is awesome. They really care about their customers, and they take pride in what they dio with your vehicle. I would recommend them to anyone. "
Truman B.
4.0 of 5 stars
Apr 09, 2019
Excellent work and reasonable prices.
Wynetta U.
4.0 of 5 stars
Apr 09, 2019
The light was changed in a quite timely and efficient manner. Thank you to an awesome and considerate staff.
Jimmie R.
5.0 of 5 stars
Apr 06, 2019
"They get 5?'s!!!Great staff I can trust to always do quality job. That's why I only go to Midas on Lem Turner. They are nice, professional and very helpful. "
Freddie S.
5.0 of 5 stars
Jan 14, 2019
I recently posted a bad review about the Lem Turner location in Jax. I'm not going to lie. Speaking with the manager Diane put my mind at ease. She spoke so highly of her crew that I know my car is safe with Midas. Things happen sometimes that can't be exp
Freddie S.
1.0 of 5 stars
Jan 13, 2019
Took my car in with no issue for a simple brake job. Now I have a humming noise coming from my car...confirmed by the tech...and my alignment is so bad that my wife even asked me what the **** is wrong with the car. The steering wheel is crazy wobbly and t
Vernon W.
3.0 of 5 stars
Nov 19, 2018
I received a coupon for an oil change for 9.99 that wasn't honored.
Wynetta U.
5.0 of 5 stars
Nov 13, 2018
I have much confidence in the crew working for Midas. They are my go to. I trust what they say and do.
Wynetta U.
5.0 of 5 stars
Nov 11, 2018
I have much confidence in the crew working for Midas. They are my go to. I trust what they say and do.
Tim P.
5.0 of 5 stars
Oct 18, 2018
These guys are top notch. Never have a worry when I visit them. They are professionals. I trust them with my automotive repair needs.
Wynetta U.
5.0 of 5 stars
Sep 21, 2018
"My jingle is, ""Midas is their name, service is their game.""I've been going to Midas for thirty years and have never been disappointed with the service. I have taken many a friend or relative there because I trust them. Thank you very much.????"
Tammy E.
5.0 of 5 stars
Sep 11, 2018
"Excellent experience from scheduling service to picking car up once completed. No gimics, no hard sales, no trying to sell me what I did not need. Tires in January, brakes in August. I will be returning for service here in the future."
anonymous
5.0 of 5 stars
Aug 19, 2018
Expedient, timely service. Manager was very courteous.
Tim P.
5.0 of 5 stars
Jul 03, 2018
This Midas location does all of the maintenance for all of my vehicles. Fair pricing and excellent service.
anonymous
5.0 of 5 stars
Jul 01, 2018
Excellent service was in and out
Matt E.
1.0 of 5 stars
May 09, 2018
Put in a request for a quote for a brake job and was told I would receive a quote within 4 hours. We are now approaching 12 hours...no quote or response.
Sharon L.
5.0 of 5 stars
Apr 25, 2018
Midas always does an awesome job for me. I am a senior citizen. I depend on them and they never let me down. Thank God too that I have a Midas card or I wouldn't of had a car.Great people.Sharon L Legnon
Tim P.
5.0 of 5 stars
Jan 24, 2018
I've used Midas for all my vehicle maintenance for years. They are fair and honest. They have helped me out many times with all the vehicles in my family. I would highly recommend them.
Michele C.
4.0 of 5 stars
Jan 02, 2018
"The major brake noise is gone, so the work you did in that area with rotors/pads worked. However, there remains an annoying squeak when you press the brakes. I will have to take it to a local Midas to alleviate the noise. I hope there won't be a charge bec"
David W.
5.0 of 5 stars
Dec 23, 2017
"We had a break in our exhaust system while visiting from out-of-town just two days before Christmas. Richard and Jim took good care of us and got us on our way within hours - all with a VERY reasonable repair bill. Well done Richard and Jim, and Merry Chri"
Amanda R.
1.0 of 5 stars
Dec 20, 2017
I will not be coming back to Midas they took my tires off now my tires are riding different my oil light will not go off and it?s only been a week since I left from getting my oil changed
Brianna S.
5.0 of 5 stars
Oct 28, 2017
"I would like to thank the staff at Midas for helping me with my car everyone there was so helpful and friendly, I took my car down street to another car place for a oil change and they told me that I needed something fixed that I really didn't need fixed "
anonymous
5.0 of 5 stars
Sep 13, 2017
Excellent customer service
anonymous
3.0 of 5 stars
Aug 08, 2017
The workers were very informative
Michael L.
1.0 of 5 stars
Aug 03, 2017
Originally I took my car to be serviced on July 20th at 9am. I left the car because I was told it would be a while until they looked at my car. Around 11am I was contacted and told that a pump had to be replaced for the power steering. I ok'd the work gett
Marcie Y.
5.0 of 5 stars
Jul 29, 2017
I have been going to the Midas on Lem Turner now for over a yr and with two vehicles I am so happy for their services and prices. Everyone is very nice and even having to wait for a repair I am happy to wait in their waiting area. I would recommend them
Tom S.
1.0 of 5 stars
Jul 27, 2017
"Place is like a ghost town. More empty parking spaces Than parked cars. More open bays than bays occupied. I pull in and pass 2 gentleman that did not even acknowledge my presence with "" I'll be right with you. Five minutes pass to find out one was a manag"
Alma B.
1.0 of 5 stars
Jul 21, 2017
"Been going there for five years n since Johnny is gone t manager there now is rude,dont like him, no respect will not b going back n will b spreading t word to others to never go to THAT one on lem tunner. I love t techs they respectful n keep u up to date"
Mike J.
5.0 of 5 stars
May 26, 2017
"I love the Midas Store on Lem Turner, they are always fast and friendly. I take all three of our cars to this location, whicjh is on the northside of Jax and I live in Orange Park. Johnnie, James and the rest of the staff is always truthful and helpful w"
anonymous
5.0 of 5 stars
Aug 10, 2016
Great fast service
ivy D.
5.0 of 5 stars
Aug 06, 2016
Driving home Friday on I95 65 mph my car started vibrating badly. I pulled over and saw my tire had completely separated from the rim. By the grace of God I called my husband and he was behind me. I had no time to shop for tires. I found midas on Lem Turn
Marcie Y.
5.0 of 5 stars
Jun 19, 2016
"I have now had the opportunity to take my car to this shop 3 times. Once was for an evaluation of what needed. I returned and the next visits they were thorough, neat and honest on the work. The men that work there are pleasant and the wait area comfortab"
Jimmie R.
5.0 of 5 stars
Apr 21, 2015
"The entire crew at the Lem Turner location are great! and always a pleasure doing business with James, Rodney, and Mike."